Handset handover scam

[BP74]

Hello Sky Community Team,

I am writing to request an urgent escalation regarding my account security. I have fallen victim to a high-value handset scam

The scammers convinced me to place an order for a premium mobile handset, stating as I am a SKY diamond member I am eligible for a completely free handset. Once the handset arrived, I was told there was an issue with the delivered item and I had to return it to a courier they were arranging to return and pick up the item within minutes. Unfortunately, before I fully understood what was happening I handed the device over to courier, and I now realise this was a fraudulent collection scam.

I have officially changed my Sky account password. I have filed a report with Action Fraud to document the theft and identity compromise. I have notified my bank to monitor for unauthorised Direct Debits.

Because a physical handset cannot be returned, standard telephone customer service agents cannot easily resolve this, and I am deeply concerned about the credit agreements and bills currently sitting against my name.

Could a Sky Community Moderator please step in, review my case, and escalate this directly to the back-office Fraud and Account Security Team?

Thank you for your urgent help.

[caesarome]

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@BP74 wrote:

Could a Sky Community Moderator please step in, review my case, and escalate this directly to the back-office Fraud and Account Security Team?

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I'm afraid they would not be able to do this as the advice on what needs to be done can be found here:

https://www.sky.com/help/articles/fraud-scams-report

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