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Discussion topic: Greece not Albania

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This message was authored by: moreton4

Greece not Albania

Hi,

 

I have just returned from holiday in Corfu and have been charged £140 for Albania roaming even though I only travelled in Greece. 

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This message was authored by: caesarome

Re: Greece not Albania

Posted by a Superuser, not a Sky employee. Find out more

@moreton4 

This does happen if you were near the border as per this:

 

https://www.sky.com/help/articles/sky-mobile-roaming-problems-accidental-roaming

 

As you need to make sure your device connects to the correct network for the country you are in.

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This message was authored by: TimmyBGood

Re: Greece not Albania

Posted by a Superuser, not a Sky employee. Find out more

@moreton4 

 

 In the vicinity of any border, it's quite possible to be physically closer to a cell mast located in a country other than the one you are actually standing in: that generally wouldn't matter much elsewhere in Europe but becomes crucial to be aware of at its periphery because of the potentially huge difference in cost (£2 per day vs several pounds per megabyte)

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: moreton4

Re: Greece not Albania

I wouldn't have minded too much but it was momentarily and cost £140 for 65 meg. Some apps must have been working in the background when it happened. 

 

thats quite a big jump for something I wasn't aware of. 

This message was authored by: TimmyBGood

Re: Greece not Albania

Posted by a Superuser, not a Sky employee. Find out more

@moreton4 wrote:

 

  cost £140 for 65 meg. 


Unfortunately, yes, at the £2.16 per megabyte 'rest of the world' rate, because Albania isn't within the EU/EEA where £2 per day to access a UK bundle applies.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: 63johnw

Re: Greece not Albania

Posted by a Superuser, not a Sky employee. Find out more

Hi @moreton4  did you remove the data roaming spend cap as that would have at least capped it at £45 ? 

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This message was authored by: moreton4

Re: Greece not Albania

Good point, I didn't and it did stop working in Greece for the remainder of my holiday due to the spending cap so the cost should be 45 pound. I'll give them a ring as it's pretty excessive otherwise. 

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