Galaxy buds 3 pro

[James607]

I have been trying to return buds 3 pro since May. Promised 3 times to have returns envelope sent out but nothing. Sky customer service is shocking. Made a complaint they text to say they would call me in 2 days that was over a week ago, just phoned up to be told due to technical issue I would need to phone again. Call ended. I have been paying for this without being able to use just cancelled direct debit with bank as I don't know what else to do. Wish I never came to sky. 

Does anyone know if there is a direct dial for customer complaints. 

Any help would be appreciated.

[caesarome]

There is no direct number for this as you can see here:

https://www.sky.com/help/articles/how-to-make-a-complaint

If you have put in a complaint then Sky have up to 8 weeks to respond as you can read about here:

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/

[James607]

Thank you.

I guess I am just annoyed as going on since May. I got a text on 17th stating they will be in touch within 2 days.