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Discussion topic: Frustration

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This message was authored by: Rachel-H1

Message posted on ‎20 Sep 2024 02:46 PM

Frustration

My phone has full signal and WiFi but I am constantly being told that my phone doesn't connect. I have missed lots of calls despite having signal. 

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This message was authored by: caesarome

Message posted on ‎20 Sep 2024 04:05 PM

Re: Frustration

Posted by a Superuser, not a Sky employee. Find out more

What have you tried so far ?

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This message was authored by: Rachel-H1

Message posted on ‎20 Sep 2024 04:13 PM

Re: Frustration

Hi

Thank you for your message.

I have reset the phone and turned Wifi calling off. To be honest, this has been going on for months, but the last few weeks have been really bad.  
Upon reading other discussions on this forum, the issue seems to be an ongoing one and sadly I have not found any explanations or solutions as yet! 

 

Thanks again. 

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Message posted on ‎20 Sep 2024 04:22 PM

Re: Frustration

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@Rachel-H1 

Does any mast issues show here for you:


https://www.sky.com/help/servicestatus/your-services/mobile

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Message posted on ‎20 Sep 2024 05:21 PM

Re: Frustration

IMG_7692.jpeg

 

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This message was authored by: caesarome

Message posted on ‎20 Sep 2024 05:26 PM

Re: Frustration

Posted by a Superuser, not a Sky employee. Find out more

You could try ordering a replacement sim to see if that helps so if this link doesn't work:

 

https://www.sky.com/myaccount/mobile/sim/x/replace-sim/activate

 

You willhave to contact Sky, perhaps via social media as there are links t the bottom to their sites.

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