Frustration

[Rachel-H1]

My phone has full signal and WiFi but I am constantly being told that my phone doesn't connect. I have missed lots of calls despite having signal. 

[caesarome]

What have you tried so far ?

[Rachel-H1]

Hi

Thank you for your message.

I have reset the phone and turned Wifi calling off. To be honest, this has been going on for months, but the last few weeks have been really bad.  
Upon reading other discussions on this forum, the issue seems to be an ongoing one and sadly I have not found any explanations or solutions as yet! 

Thanks again. 

[caesarome]

@Rachel-H1 

Does any mast issues show here for you:

https://www.sky.com/help/servicestatus/your-services/mobile

[Rachel-H1]

 

[caesarome]

You could try ordering a replacement sim to see if that helps so if this link doesn't work:

https://www.sky.com/myaccount/mobile/sim/x/replace-sim/activate

You willhave to contact Sky, perhaps via social media as there are links t the bottom to their sites.