Fraud Team

[Aly20]

After reporting a Scam call to Sky, where the caller had far too many of my Sky account details, they knew I had recently got my PAC to look for a new deal and leave ( which I hadn't go my around too) and offered me a good deal to stay. Alarm bells rang when they said they were sending out an iPad to thank me for being a loyal customer!!!! They also sent through 3 emails while they were on the phone that looked so genuine it's worrying. 
I reported it all to Sky, calling the number from the App, who confirmed it was a scam and when I requested they did infact offer me a deal that convinced me to stay.
They also told me to expect a call from the fraud team in the next week. However that evening (6pm) I had 3 calls back to back from and unknown number that I ignored and then immediately 3 WhatsApp calls that I also ignored. When I looked at my WhatsApp call list this morning those calls are identified with the Sky logo but they were from a mobile number. I won't call it back but my question is how do I know when the genuine call comes through ....? I'm so wary of picking up to unknown callers now. 

[Daniel0210]

@Aly20 

With any calls from 'Sky' (especially unexpected calls) if the caller asks for your previously agreed telephone password to confirm you're the account holder (which I would expect a genuine Sky agent to do) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it'll be a scam call.

[twilight+princess]

Similar for me. Had a call concerning our cancellation but they wanted my account number & refused to budge on that. I suspected a scam so hung up, however if it was how did they know we'd cancelled. A guess? Possible but not probable.
I've always said that if a company calls its customers that they should give two characters from the telephone password to confirm the call is genuine then the customer can give a different two characters.

[TimmyBGood]

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@Aly20 wrote:

They also sent through 3 emails while they were on the phone that looked so genuine it's worrying. 

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Email is trivially easy to fake: the bad guys just steal the graphics from the legitimate provider.

[Aly20]

That's a great idea. Why didn't think of that?