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Discussion topic: Faulty phone

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This message was authored by: DeborahW42

Faulty phone

Dear Sky

My phone is faulty. It was purchased in October 2025. The keyboard on the right hand side isn't working properly when texting. Now the return key when sending text messages is becoming problematic. It's all in the same area on the phone. It's an expensive phone and not good enough that the phone is not in 100% good condition. I would appreciate a replacement. I have phoned advisors in Sky by phone but their suggestions haven't changed a thing.

 

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This message was authored by: 63johnw

Re: Faulty phone

Posted by a Superuser, not a Sky employee. Find out more

Hi @DeborahW42  this isn't sky CS here. 

https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs

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This message was authored by: Daniel0210

Re: Faulty phone

Posted by a Superuser, not a Sky employee. Find out more

@DeborahW42 

This link explains the repair process

https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs 

for phones within or out of warranty. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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