Discussion topic: Faulty phone
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Message posted on 23 Jan 2026 02:31 PM
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Faulty phone
Dear Sky
My phone is faulty. It was purchased in October 2025. The keyboard on the right hand side isn't working properly when texting. Now the return key when sending text messages is becoming problematic. It's all in the same area on the phone. It's an expensive phone and not good enough that the phone is not in 100% good condition. I would appreciate a replacement. I have phoned advisors in Sky by phone but their suggestions haven't changed a thing.
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All Replies
Message posted on 23 Jan 2026 02:44 PM
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Re: Faulty phone
Hi @DeborahW42 this isn't sky CS here.
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs
I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
Message posted on 23 Jan 2026 02:45 PM
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Re: Faulty phone
This link explains the repair process
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs
for phones within or out of warranty.
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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