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Discussion topic: Fair Usage abroad

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This message was authored by: Driftwiodwilly

Fair Usage abroad

I have had to use a lot of data roaming abroad the last week. We have 2 days left to go and received a message saying I've reached my fair use limit of 25gb and will now be charged per GB.

every year we save up our data so we can use it on holiday and never had this before.

is there a way around these charges or to extend the fair usage limit of 25gb. Completely defeats the point of my Sky piggy bank plan if not?

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This message was authored by: Daniel0210

Re: Fair Usage abroad

Posted by a Superuser, not a Sky employee. Find out more

@Driftwiodwilly 

It can't be bypassed or extended.

 

This link explains the fairusage policy

https://www.sky.com/help/articles/sky-mobile-fair-usage-policy

Roaming using Roaming Passport Plus is now limited to 25GB per billing period.

 

From Skys own website...

When you roam using our Roaming Passport Plus, we consider that up to 25GB per billing period is a reasonable amount of data to use. If you exceed this amount, we'll assume that you're no longer using data in the way expected of a reasonable customer for periodic travel.

 

We may suspend your service, restrict your usage, or charge you for the data that you use in excess of these amounts (currently £2.50 per GB), and we'll let you know by SMS or email before we do so.

 


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Sky customer since 2001
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