Failed credit check

[Bexx9115]

Ive being with sky mobile for a while, I was due an upgrade, I was offered samsung flip 7, I still had my credit agreement but that credit agreement finishes next week so I was sending my old phone back so I wouldnt get charged extra for my credit agreement, then all the left over data I had was paying for the upfront cost of the phone, so it all went smoothly then they did a credit check but the order couldnt go through due to failed credit check but I dont have any loans ectr so why was my credit check fail?? Has this happened to anyone before? Did i try to do the swap too early? I have 3 phones on the account, one is my mums, one is mine and one is my sons but my sons finishes next week aswell & he doesn't have a sim for sky mobile as he is 10 & plays games on the phone.. I dont understand what's happened. 

[PandJ2020 · Accepted solution]

Sky info here : https://www.sky.com/help/articles/credit-checks-sky-mobile

Address mismatches can cause issues but may not apply here.

[RJ35]

I've been failed several times and had many phones with Sky over this issue. I even had apologies and refunds but still I fail the hard credit check phase within 10mins of successfully placing the order. Eventually got a reply to say Sky aware of this problem and I should be fine now... just tried again. Same problem... I've been with them for years and bought several phones. Idiots. Blemish free credit history btw.

[GavGav1]

I've just had exactly the same thing happen to me ... after several phone calls and sending the order through again twice with the help of the call centre (in India), I had an email from the accounts security team saying all should be well if I send the order through again ... I did, and of course I had another email 10 minutes later saying it couldn't be processed. Have since given up and bought the phone directly from Apple, and will buy a Sim from another provider. (ps: I even signed up to Experian to see if my credit rating was somehow compromised - they gave me a perfect score!)

[RJ35]

I've ended up doing exactly the same, Gav. (Including the Experian checks) I assume they just don't want to sell any phones. The staff were mostly very helpful, understanding and apologetic - but ultimately could not do anything about it. I'll have to ring Sky again soon as they've taken my 12quid even though the order is cancelled... that will be an hour of my life that I won't get back...