Facing call issues

[Chrisfrom3TFM]

Hi,

Over the weekend I switched from Three where I had no issues at all making or receiving calls to Sky Mobile where calls are forever dropping or not connecting at all, I've tried resetting my Network Settings and this doesn't seem to resolve anything.

It isn't a signal issue as I've always got from between 2 to 4 bars, is anyone else facing this issue, or could anyone advise me on a fix as it wholy inconvenient and frustrating?

Thanks.

[Jason-]

Hello @Chrisfrom3TFM,

Thanks for your post and we're sorry to see you're having problems with your new Sky Mobile service since switching, especially when making or receiving calls. 

I'll send you an invite to a private chat shortly and we can help you get things sorted.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-