Extra Charges

[candice06]

I Usually pay £15 a month for a pay as you go sim and this month my charges have went up to £30 with no explanation, i've tried the online help and nothing explains why this is?? can anyone help 

[caesarome]

@candice06 

Sky doesn't do pay as you go sims as they are all pay monthly.

If you have seen an increase then it might be because the discount you had had now finished so have you compared your latest mobile bill with a previous one to see if this is the case as you can view your bill via the MySky app.

[Daniel0210]

@candice06 

As customers we obviously can't see your bill.

Check the dates the bill covers; is it longer than the normal month? Compare it to a previous bill to see where if differs. An increase normally means roaming charges, buying some extra data at £6.00 per GB, sending chargeable picture messages (95p each), calls to non-inclusive numbers or a discount ending. Remember only 01, 02, 03 and UK 07 mobile numbers are inclusive.