Esim won’t activate

[RJB75]

I had my new iPhone 14 from Sky a few weeks ago.  After a struggle, I managed to activate the eSIM on it.  However, I've not been able to make or receive calls.  Text message work fine.

Today I have desperately been trying to sort it out.  Updated the network settings etc.

I then tried a replacement eSIM.  Got the email with the code but it just will not activate - keeps coming up saying it can't be activated at this time.

in the meantime the old eSIM has deactivated so I have no access to a phone to call Sky, or, of more of a concern, call for help if I need to (woman living alone).

this is so frustrating!

[caesarome]

Sky can also be contacted via social media @RJB75 , links to which can be found at the bottom of this page.

[Elandb]

Hello, I am having exactly the same issue were you able to resolve?

[RJB75]

Hi

Sky weren't helpful at all.  Only managed to get a response via messaging on Facebook.

they said they couldn't help me!  In the end I requested a physical sim, which worked once it arrived.

So didn't really get it sorted, in so much as the eSIM. 

[Elandb]

Hello, 

Thanks for responding, that's so frustrating! .I can't believe sky wouldn't help? 
I'm glad you were able to access what you needed eventually but it's really poor service. 
Thanks again