Esim transfer but no data or phone working

[Astar1]

Hi

i I was notified yesterday my eSIM was successfully transferred from EE to sky, today I have no data and can't ring sky for help. I have literally no service to do anything please help 

[caesarome]

@Astar1 

Is the correct number now shown in your phones settings ?

[Astar1]

Hey thanks for replying yes it is but it says ee as provider even though it was successfully transferred yesterday so by 5pm I was told all services would be transferred over but I can't contact sky for help as I have no service provider now for calls or data I'm using sky broadband 

[caesarome]

@Astar1 

What phone do you have ?

[Astar1]

Iphone 16 pro all updates intact 

[caesarome]

@Astar1 

As this is an iphone try refreshing the network settings so go Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. Then go to Settings - Phone - My Number and change it if it is wrong, then reboot the phone. You will need to set up your Wifi connection again.

[Astar1]

Hi thanks for the reply, I've done all that but no change, still saying ee as provider

[caesarome]

@Astar1 

When did you give Sky the pac code you got from EE ?

[Astar1]

Thursday 12.42pm

[caesarome]

@Astar1 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Astar1]

Perfect , thanks so much for your help really appreciate it 👍

[Brill+Gill]

Thanks for escalating this @caesarome. We’ve sent @Astar1 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Astar1]

Hi where is this please I can't see a bubble 

[Teresa+Kehoe+44]

Load of two been trying 2 weeks which I'll never get back. Giff Gaff? Anyone used that Network Help

[Astar1]

Hi where is the invite please I don't see it