Esim order immediated cancelled

[Richard327]

I've tried to order a esim (I already have 4 sims for the family) and the order is accepted then I get a cancellation notification after a few minutes citing credit check or fraud. This has happened 5 times now. I have checked with Experian (where I have a 999 credit rating (the highest) and with CIFAS (who responded that they don't have any issue but referred me back to Sky). I have tried phoning Sky 3 times and each time the agent tried to place the order manually but still had the same cancellation. Any ideas? I am concerned that these rejected orders could impact my credit rating. I don't want to go to another esim provider as I want to continue to share data with the other 4 accounts but I may need to move all of us to another provider if this doesn't get sorted.

[caesarome]

@Richard327 

Even for a sim order there is a light credit check that is carried out then it could be that you are failing this for some reason and as customers here we couldn't say why that is.