Error when trying to link mobile to sky ID

[Scott1876]

I had an old account with sky that was still open although no bill produced for years. Took out sky mobile and was advised to delete sky ID then create new and link mobile account. Error is whoops theres been an error. Sorry we are experiencing some technical difficulties please try again later. Tried several times over the last few months

[caesarome]

Are you using a different email address or the same one that you used with your previous ID ?

[Scott1876]

same email but different billing/home address

[caesarome]

With your old Sky ID do you use the email as a login (username) or as a communication email or both ?

[Scott1876]

Certainly email fot username login would prosume both

[caesarome]

You are going to have to call Sky and ask to speak to their ID team as they will need to unlink the email address from that other account before you can use it when setting up your new one. 

[Scott1876]

Would it work with a new email address? Do you have a number or available online?

[caesarome]

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@Scott1876 wrote:

Would it work with a new email address?

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It might do but if not again you will need to call Sky.

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@Scott1876 wrote:

Do you have a number or available online?

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150 is the number from your  Sky mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.