Discussion topic: Error when linking my sky account
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Message posted on 15 May 2025 08:21 PM
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Error when linking my sky account
I have rang and they said they would link my sky Id with my mobile account. However when I attempt to link them, it says there is an error and to try again later. I can't access my bills, or data etc.
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Message posted on 15 May 2025 08:26 PM
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Re: Error when linking my sky account
To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 16 May 2025 10:37 AM
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Re: Error when linking my sky account
Thanks for escalating. We've sent an invite to @TK15.
Tom
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