Discussion topic: Error message when activating

This message was authored by: Hpm24 · ‎09 Oct 2022

I have ordered a new phone when logged into my sky ID, I have received this but my phone didn't show on my id orders and it displays an error message when trying to activate my new sim, id also like to keep my old number.

Thanks in advance

This message was authored by: caesarome · ‎09 Oct 2022

To keep your sim just move it from your old phone to the new one, if it doesn't fit then you can order a replacement one here:

https://www.sky.com/help/articles/replacement-sim

You d not need to activate the sim that came with the phone unless you want to use that one as well so that you would be paying for two of them.

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This message was authored by: caesarome · ‎09 Oct 2022

To keep your sim just move it from your old phone to the new one, if it doesn't fit then you can order a replacement one here:

https://www.sky.com/help/articles/replacement-sim

You d not need to activate the sim that came with the phone unless you want to use that one as well so that you would be paying for two of them.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

Discussion topic: Error message when activating

Error message when activating

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