Error after trying to swap mobile

[Sarah....]

After I've tried to swap my mobile, it goes to another page and brings this up... 09:33 You don't have permission to access "https://www.preprod.sky.com/mobile/ireland/plans" on this server. Reference #18.9aa01302.1789201707.15833feb https://errors.edgesuite.net/18.9aa01302.1789201707.15833feb Any suggestions? Tried it on a Google pixel using app, chrome and edge, also happening to my partners phone using an iPhone. Not using VPN either Cheers

[caesarome]

@Sarah.... 

If you are logged in with the correct details as the account holder for your account then all you can do is to call Sky Ireland when you can when the lines open on Monday,

[Sarah....]

Why does it come up sky ireland when we are in England?

[caesarome]

@Sarah.... 

Sorry I thought you were in Ireland so before doing the swap is the little flag at the bottom of the page set to the UK, if you can't see it see if it is set right at the bottom right of the page here:

https://www.sky.com/mydetails/account-info

[Sarah....]

Yeah it's set as UK 

[caesarome]

All you can do is to call Sky for help so if the phone has a Sky sim in it 150 is the number to call and say no if asked to go onunebor to be sent a text message.