Have you tried clearing your Sky cookies then trying again or perhaps seeing if it will work using a different browser or device. If you have and the same happens you will have to call Sky to get your order placed.
150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:
https://www.sky.com/help/home
Try saying nothing when spoken to by the bot.
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