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Discussion topic: Equifax

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Avatar for SaadQudoos
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This message was authored by: SaadQudoos

Message posted on ‎17 Feb 2026 11:52 AM

Equifax

Hi i have already returned the mobile but it shows i have unsettled debt and a missed payment.

can you please check 

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎17 Feb 2026 12:22 PM - last edited: ‎17 Feb 2026 12:22 PM

Re: Equifax

Posted by a Superuser, not a Sky employee. Find out more
@SaadQudoos wrote:

Hi i have already returned the mobile but it shows i have unsettled debt and a missed payment.

can you please check 

We can't check as we're other customers here.

 

However, returns can take 3 weeks or more to be processed.  You must continue paying until it's processed.  (Otherwise debt processes will kick in that can impact your credit history)

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: caesarome

Message posted on ‎17 Feb 2026 01:32 PM

Re: Equifax

Posted by a Superuser, not a Sky employee. Find out more

@SaadQudoos 

You can view your bills via the MySky app so if you go back through them does anything show for you ?

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