End sky mobile contract

[Naomi+Jenkins]

I have located the total left to pay on my handset. However, when I try to pay it says there has been an error. I am hoping to clear the last of the bill so that I no longer have to pay sky anything on a monthly basis

[63johnw]

Hi @Naomi+Jenkins  the best way to make sure it pays off the account rather than appearing as credit is to call sky on 150 and pay it. Be aware sim contracts will continue until cancelled if you have one of them as well as a phone.