Emergency calls only message

[Rich22__]

I cannot make or receive calls on my phone. A message at the top of my mobile phone says "Emergency Calls only".  I phoned Sky with this problem last week and was told it is a local area problem, however my wife can use her phone without a problem.  My daughter gave me this phone several weeks ago when she bought a new one and it has worked fine until last wednesday evening.  I can use "Whatsapp" and send emails without any problem but not the phone.  The phone is a Samsung Galaxy A71 4g. My daughter seems to think that it needs a new sim card?

Bear in mind that I am a old age pensioner with little or no knowedge of technology, so this represents a crisis for me and my wife.

[Brill+Gill]

Hi @Rich22__, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141