Emergency calls only help

[Rachieh1988]

Like several others I've not had service for 4 days now and have 'emergency calls only'. This is my business SIM so I need access sorting ASAP but Sky are impossible to get in touch with. Could a staff member please start a chat with me so I can get this sorted, otherwise I'll cancel my contract tomorrow.

Thanks

[Rachieh1988]

I have the same issue and haven't been able to speak to anyone. This is my business phone so I need it sorting ASAP. Please could someone private message me too.

[PandJ2020]

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@Rachieh1988 wrote:

 This is my business SIM

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If you have a Sky business SIM then you need to contact them.  This forum is for the consumer-only SIMs.

Details here: https://business.sky.com/

[Rachieh1988]

It's not a business specific sim but I use it for my business. Thanks though

[Daniel0210]

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@Rachieh1988 wrote:

It's not a business specific sim but I use it for my business. Thanks though

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@Rachieh1988 

That would be against the T's and C's you agreed to. Sky mobile discussed here is for domestic use so if you are using it for your business then you will need to take it out via Sky Business

https://business.sky.com/s/mobile/sim-only-business-contract

[PandJ2020]

Is the issue related to a mast?  https://www.sky.com/help/articles/service-status-sky-mobile

[Danz994]

Good afternoon @Rachieh1988 Is it a Sky Business SIM card that you have? Thanks, Danielle 

[Daniel0210]

@Rachieh1988 

You had two threads on the go for this so they've been merged as has the question from @Danz994 

[Rachieh1988]

No it's a personal SIM but used for my business

[Daniel0210]

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@Rachieh1988 wrote:

but used for my business

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@Rachieh1988 

And as stated that is against the T's and C's you agreed to