E sim

[Jen199025]

Hi I've just converted my plastic sim to a e sim I've scanned the QR code and downloaded the profile to phone I can make calls but can't receive texts 

Tried everything restarted phone and nothing 

Someone please help

[63johnw]

Hi @Jen199025  have you looked here ?

https://www.sky.com/help/articles/esim-sky-mobile-fix-a-problem

[Jen199025]

Yes I've looked on there thank you 

I only seem to be able to send message but not receiving 

Calls I can make and receive 

[63johnw]

Hi @Jen199025 

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[LJB-C]

Thanks for escalating this @63johnw. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.