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This discussion topic has been answered Discussion topic: Duplicate text charges

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Message posted on ‎01 Feb 2026 07:43 PM

Duplicate text charges

Why am I being charged for the same text message twice at the exact same time?
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Avatar for PandJ2020
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This message was authored by: PandJ2020 Answer

Message posted on ‎01 Feb 2026 10:51 PM - last edited: ‎01 Feb 2026 10:51 PM

Re: Duplicate text charges

Posted by a Superuser, not a Sky employee. Find out more

How long was the message?  As SMS is limited to 160 characters.

 

If it was longer then your phone will have sent multiple times.

I am just another Sky customer and my views are my own even if you don't like the answers

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Avatar for caesarome
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Message posted on ‎01 Feb 2026 07:45 PM

Re: Duplicate text charges

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@BillC1 

Who has this text been sent to because if it is a UK mobile then there should be no charge.

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Message posted on ‎01 Feb 2026 09:48 PM

Re: Duplicate text charges

It was International.

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Message posted on ‎01 Feb 2026 10:02 PM

Re: Duplicate text charges

Posted by a Superuser, not a Sky employee. Find out more

@BillC1 

Does your mobile itself show that the text was only sent the once, if so you will need to report this to Sky by calling them on 150.

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This message was authored by: PandJ2020 Answer

Message posted on ‎01 Feb 2026 10:51 PM - last edited: ‎01 Feb 2026 10:51 PM

Re: Duplicate text charges

Posted by a Superuser, not a Sky employee. Find out more

How long was the message?  As SMS is limited to 160 characters.

 

If it was longer then your phone will have sent multiple times.

I am just another Sky customer and my views are my own even if you don't like the answers
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Avatar for BillC1
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Message posted on ‎02 Feb 2026 04:06 PM

Re: Duplicate text charges

Thanks 

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