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Discussion topic: Duplicate phone bill

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This message was authored by: Tia40

Message posted on ‎03 Feb 2026 09:37 PM

Duplicate phone bill

Hi there,

 

I've recently got around to looking at my bill and I had come to realise on my account it states I have to pay £100 approx on the 25th of February when I click on there it states I have 2 iPhone 16 plus ( I can't say exactly I can't swipe off ) 

 

I want to query why my bill is so high? I don't have 2 iPhone 16s I just have 1 

 

can this issue be resolved 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎03 Feb 2026 10:02 PM

Re: Duplicate phone bill

Posted by a Superuser, not a Sky employee. Find out more

@Tia40 

Do the dates for these phones cover the same billing period ?

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