Don’t apply

[Domz2]

Do not apply with Sky mobile if unsure of credit history . They take your upfront payment and never pay you back . Incredible I know but 2 weeks later had no money returned to my bank . They are absolute cowboys . 

[Domz2]

Don't apply hoping to pass credit check , once deposit paid and they check again they will cancel , waiting over 2 weeks for return of money 

[daveNOS]

@Domz2 Call customer service and ask them to action the refund.

[caesarome]

@Domz2 

What did they say when you last spoke to them about this ?

[PandJ2020]

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@Domz2 wrote:

Still waiting 1 month later

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It was 2 weeks just 2 minutes ago?

[Domz2]

Technical error , still waiting 

[Daniel0210]

@Domz2 

Your multiple duplicate posts on many boards have been removed. Just stick to this thread for this issue. 

See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Also perhaps check that Sky have the correct spelling of your name.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up.

This link may also prove useful
https://www.sky.com/help/articles/sky-credit-builder

[caesarome]

@Domz2 

If you have had an order cancelled then to speed up the regund on any payment you have made then give Sky a call.