Discussion topic: Disputed delivery

This message was authored by: Malky5 · ‎18 May 2025

1 week ago dpd delivered my phone to the wrong address, his proof of delivery photo shows the wrong colour door on a mat we don't own and his map even shows the wrong street. I've yet to receive any communication from sky about is happening only thing I know is that I still have to pay for a phone I don't have.

This message was authored by: GD1 · ‎18 May 2025

@Malky5 I'm afraid you'll need to waitfor Sky to complete their investigations, there isn't much the community can do to help here.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: PandJ2020 · ‎18 May 2025

You have contacted Sky about it?

I am just another Sky customer and my views are my own even if you don't like the answers

This message was authored by: Malky5 · ‎18 May 2025

Yes, notified straight away, as soon as I received the confirmation text

This message was authored by: caesarome · ‎18 May 2025

Investigations like this by Sky can take a number of weeks based on other similar cases posted on here in the past so as stated above you will need to give them time to complete it.

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Discussion topic: Disputed delivery

Disputed delivery

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