Discussion topic: Disabled need help please

This message was authored by: Danny+Reex · ‎25 Apr 2023

I need my phone for medical & ex Iv had all three of my phones cut off for no reason iv always done everything correctly with sky mobile. Me & my two sons who don't live with me any more due to my disability arnt in touch ever.
there's no way for me to contact them to sort the problem out as I can't even call sky witch is insanely redicuels. If anyone can help please do.?

This message was authored by: caesarome · ‎25 Apr 2023

@Danny+Reex

Your issue with your phones could well be connected to this:

https://helpforum.sky.com/t5/Sky-Mobile/Sky-Mobile-outage-on-23rd-April-still-intermittent/td-p/4289...

Latest update here:

https://helpforum.sky.com/t5/Sky-Mobile/Sky-Mobile-outage-on-23rd-April-still-intermittent/m-p/42914...

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This message was authored by: Daniel0210 · ‎25 Apr 2023

@Danny+Reex wrote:

I can't even call sky

@Danny+Reex

It won't help on this occasion as your issue appears to be part of the larger problem experienced by some customers since Sunday evening, but to help in the future it may be worth you registering with the Sky Accessibility Team. Once registered there are also different methods of communication with this team
https://www.skyaccessibility.sky/

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Disabled need help please

Disabled need help please

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