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Discussion topic: Direct debit not coming out on time

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This message was authored by: Riley91

Direct debit not coming out on time

My payment was meant to be two days ago but still hasn't come out 

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This message was authored by: Daniel0210

Re: Direct debit not coming out on time

Posted by a Superuser, not a Sky employee. Find out more

@Riley91 wrote:

My payment was meant to be two days ago but still hasn't come out 


@Riley91 

Do not be tempted to make a manual payment.


If you usually pay by Direct Debit and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (warning: any manual payment made in this period will usually only go as a credit towards the following months bill leaving this months unpaid).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
This message was authored by: caesarome

Re: Direct debit not coming out on time

Posted by a Superuser, not a Sky employee. Find out more

@Riley91 

What does ot say on your bill that you can view via the MySky app regarding this bill ?

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