Device ordered & cancal automatically

[Akhlakleemda]

I order a device all process are is successfully completed and device ordered after few second mail came yo my eamil order was cancelled. I couldn't understand what happened can you solve this problem was i am facing. Thanks

[63johnw]

Hi @Akhlakleemda  you aren't talking to sky CS here, just fellow customers. This normally happens if you have failed Skys enhanced credit checks. Call sky and they will confirm this but won't be able to tell you why, that's something you would need to look into with a credit agency. 

[caesarome]

@Akhlakleemda 

This might have happened if you have failed the credit check that takes place. You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.

If this is the case then any upfront charges that you have paid should be refunded within about 14 days.