I swapped my phone for a new one, I got everything set up but the sky device checker won't allow me to move on. Keeps on saying that my information is wrong! Even though I've double checked the SWP number and my post code, it's all correct. do I HAVE to do this step or can I just send my old phone back ?
To try and get you some help I have escalated your post to the Sky Community Messaging Team.
Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.
You don't have to use the checker but you should take some photos to keep for yourself by returning the device.
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