Deliver update undelivered

[tonyp50]

So I made my sky mobile order on Sunday 18/9/2022 - I was promised to receive delivery on either Monday 19th or Tuesday 20th, I have still not received my item however my deliver update status on Sky.con says undelivered. I haven't received an email about any delivery details and I haven't missed the delivery as I have waitied at home all day. I'm aware there was a bank holiday,but without any correspondence from Sky I'm unsure if my delivery has been dispatched and as I was promised to receive it by today I'm totally unhappy with being misinformed by a Sky member of staff. I have been without a phone for 2 days now as I was promised I'd have my new one by today at the latest date 

[GD1]

@tonyp50  You are only talking to fellow customers on the forum, I would gie Sky a call for an update.

[dmy24]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Lisa-P1987]

Update – We are still looking to help you tonyp50. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂