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Discussion topic: Deactivate returned device in Apple ID

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This message was authored by: Anth9

Deactivate returned device in Apple ID

I have swapped a iPhone 15 for 16 pro and sent back . I have been asked by sky to deactivate find my phone to be reused, issue I have is I have no recollection of my old number and sents any activation numbers to that number I don't have and can't deactivate this , can you help.

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This message was authored by: twilight+princess

Re: Deactivate returned device in Apple ID

Posted by a Superuser, not a Sky employee. Find out more

Did you sign in to your Apple account & turn off find my phone & remove the phone from your account in order to remove activation lock? If not then you should be able to still do this. If 2fa is enabled then you'll need to use one of the recovery codes created when you set up 2fa.

Virginia.
I don’t work for Sky.
If I have helped then please leave a like.
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This message was authored by: Anth9

Re: Deactivate returned device in Apple ID

Wong let me sign in as asks for phone number I can't remember 

This message was authored by: twilight+princess

Re: Deactivate returned device in Apple ID

Posted by a Superuser, not a Sky employee. Find out more

https://support.apple.com/en-us/108934
Just tried the instructions no code was asked for.

Virginia.
I don’t work for Sky.
If I have helped then please leave a like.
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