Deactivate SIM phone call

[KB9090]

I received a phone call today from a +44 number stating my sim was being deactivated. Is this genuine?

[63johnw]

Hi @KB9090  not unless you haven't paid your bills. It's usually a scam to get your personal details, they then order phones on your account and trick you into returning them to the scammer rather than sky. 

[caesarome]

@KB9090 

It is a scam call so did you give them any details that they asked for as this is what will happen if they do get access to your account:

https://www.sky.com/help/articles/account-takeover

The thing to remember here is that Sky do not deactivate sim cards.

[TimmyBGood]

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@63johnw wrote:

Hi @KB9090  not unless you haven't paid your bills. 

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Sky wouldn't be calling to advise even if that were the case.