@Fairydust1
If that is still the case in the morning give Sky a call when the phone lines reopen. An agent can move the data for you and investigate why you can't do it. Just dial 150 from your Sky mobile.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
