@Sam4343
Try the troubleshooting in this link
https://www.sky.com/help/articles/sky-mobile-roaming-problems
Additionally could he have exceeded the fair usage policy? https://www.sky.com/help/articles/sky-mobile-fair-usage-policy.
Roaming using Roaming Passport Plus is now limited to 25GB per billing period.
From Skys own website...
When you roam using our Roaming Passport Plus, we consider that up to 25GB per billing period is a reasonable amount of data to use. If you exceed this amount, we'll assume that you're no longer using data in the way expected of a reasonable customer for periodic travel.
We may suspend your service, restrict your usage, or charge you for the data that you use in excess of these amounts (currently £2.50 per GB), and we'll let you know by SMS or email before we do so.
Also bear in mind if the data usage is set too low or set to zero it will block him from using the phone abroad. He needs to have at least £2 for every day he's there (recently offered free for Sky Diamond customers).
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