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Discussion topic: Data roaming

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Avatar for Bush12345
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This message was authored by: Bush12345

Message posted on ‎12 Oct 2025 03:45 PM

Data roaming

I have turned mobile data off on my phone and set international data to never. I'm using hotel data but it's just come up your now charging me £2 for data roaming what's going on??
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Avatar for 63johnw
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This message was authored by: 63johnw

Message posted on ‎12 Oct 2025 03:54 PM

Re: Data roaming

Posted by a Superuser, not a Sky employee. Find out more

Hi @Bush12345  when did you turn it off as if you were abroad when you did this you will likely have triggered the first daily charge. Also making a call or sending a text can trigger the charge. 

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This message was authored by: PandJ2020

Message posted on ‎12 Oct 2025 06:09 PM

Re: Data roaming

Posted by a Superuser, not a Sky employee. Find out more

This can catch people out - turning off data roaming does not stop your phone connecting to the cellular services (Phone calls / SMS).

 

The charge can be triggered once connected to cellular.

I am just another Sky customer and my views are my own even if you don't like the answers
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