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This discussion topic has been answered Discussion topic: Data roaming not working and can’t make calls

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This message was authored by: Nicolaharold

Message posted on ‎15 Jun 2025 12:43 PM

Data roaming not working and can’t make calls

I have just returned from Spain to the UK where I live and my phone is not working.

it will connect to my home wifi but I can't make calls and data roaming is not working.

data roaming is switched on and I don't have a spend cap.

can anyone help please.

i can't call sky as phone not working and their online help is of no help

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Avatar for Daniel0210
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This message was authored by: Daniel0210 Answer

Message posted on ‎15 Jun 2025 12:45 PM

Re: Data roaming not working and can’t make calls

Posted by a Superuser, not a Sky employee. Find out more

@Nicolaharold 

If you've very recently returned from abroad try this

Apple:

Settings > Mobile Data > SIM Applications > Make sure this is set to Home.

 

Android:

Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Home.

 


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210 Answer

Message posted on ‎15 Jun 2025 12:45 PM

Re: Data roaming not working and can’t make calls

Posted by a Superuser, not a Sky employee. Find out more

@Nicolaharold 

If you've very recently returned from abroad try this

Apple:

Settings > Mobile Data > SIM Applications > Make sure this is set to Home.

 

Android:

Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Home.

 


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
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This message was authored by: Nicolaharold

Message posted on ‎15 Jun 2025 01:00 PM

Re: Data roaming not working and can’t make calls

Hi Daniel.

Thank you that worked.

much appreciated, I was pulling my hair out

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