0

Discussion topic: Data or connected WiFi does not work

Reply
Avatar for MB764
Level 0 icon
What's this?
This message was authored by: MB764

Message posted on ‎14 Aug 2026 10:49 PM

Data or connected WiFi does not work

Since this morning I have not been able to access my data. Anything needing internet is not working. Even if I am connected to my home internet nothing is working on my phone. Can someone help? Tried to hard restart and this is not making any difference. Receiving texts as normal, calls are fine. Just no data or usage of home wifi or connecting to anyone's hotspot it doesn't work.

Report post
Post 1 of 2
104 Views
0 Likes
Reply
Reply

All Replies

Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎15 Aug 2026 05:36 AM

Re: Data or connected WiFi does not work

Posted by a Superuser, not a Sky employee. Find out more

@MB764 

Does your phone now show the 4 or 5G icon when on mobile data or the wifi one when on this ?

 

Have you tried a reboot of your broadband router ?

 

For mobile data does do any mast issues show here for you:


https://www.sky.com/help/servicestatus/mobile

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 2 of 2
53 Views
0 Likes
Reply
Reply