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Discussion topic: Data not working

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This message was authored by: Megatron2

Data not working

Hello I bought an iPhone 18 pro and swapped and it was transferred over today my number. The only thing that isn't working is my mobile data. I've tried the online help and it says unable to download at this moment in time. This is very frustrating 

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This message was authored by: caesarome

Re: Data not working

Posted by a Superuser, not a Sky employee. Find out more

@Megatron2 

See if you can get the network settings sent to your phone.

 

This should be what you need to do:


Go to sky.com/networksettings (My Account > Mobile > Settings) and sign in with your Sky iD.
Select the mobile number or SIM name you're having trouble with.
Scroll to 'Resend network settings' and select Request settings.
Save the settings when your receive them and reboot your phone.

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This message was authored by: Megatron2

Re: Data not working

That's what I have already tried to do and it says unable to download at this time 

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This message was authored by: Megatron2

Re: Data not working

IMG_0119.png

 

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