Data didn’t transfer to piggybank

[Candyfloss84]

I had roughly 5gb or more left over and it hasn't transferred to my piggybank, can someone help please?

Also at the start of each month both mine and the second sim never start at the full amount of data- could someone advise please especially in regards to piggybank 

[caesarome]

@Candyfloss84 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Lisa-P1987]

Update – We are still looking to help you Candyfloss84. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂