Data and network not connecting

[RayDafty]

Has anyone had an issue when going out of range of a WiFi network their 4g/5g icon comes up but says there is no network connection? The only way to get the data connection working is to restart mobile phone.

[Tom-W19]

Hi @RayDafty 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[AleksandraN]

I have problems with the internet all the time. I have full 4g coverage but the internet is very slow. 

[Lis.bge]

I need help with this also. I'm in Antalya with 4g issues. Started tonight 4th March 2025. Been fine since I arrived yesterday. Is there a known issue? My other half is on O2 and he isn't having 4g issues. 

[Lis.bge]

Can I have help with this issue too please. Thank you

[Tom-W19]

Hi @Lis.bge 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147