Hi @Kiera2811
If you are new to the forum then welcome to the Community which is predominantly made up of Sky customers helping other Sky customers. You aren’t actually talking to Sky by posting on here.
Do you mean your data package (known as your Mix)?
See this link
https://www.sky.com/help/articles/change-your-mix
Increasing the data plan happens almost immediately.
Decreasing the data plan happens at the start of your next billing period.
▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
