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Discussion topic: DPD delivery

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This message was authored by: slates59

DPD delivery

i purchased a mobile device from Sky , DPD have attempted delivery 5 times ,they take a picture of the street ( not always the one i live in) and the tracker says sorry we missed you , options allow a new delivery date and the same thing happens next day , you cant tak to anybody either , as customer is Sky this needs to be sorted as you are in breach of supplying something i have paid for 

 

 

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This message was authored by: caesarome

Re: DPD delivery

Posted by a Superuser, not a Sky employee. Find out more

@slates59 

Have you tried contacting your local DPD depot to see why they keep going to the wrong address ?

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This message was authored by: slates59

Re: DPD delivery

they dont allow you too, the main helpline states we will re send with instructions to deliver but nothing happens

 

This message was authored by: caesarome

Re: DPD delivery

Posted by a Superuser, not a Sky employee. Find out more

@slates59 

What about the other options shown here:

 

https://www.dpd.co.uk/content/how-can-we-help/contact.jsp

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This message was authored by: GD1

Re: DPD delivery

Posted by a Superuser, not a Sky employee. Find out more

@slates59  Do Sky hold the correct address?  If yes then it is DPD who may be at fault in mis identifying the street as they tend to use sat nav, as per @caesarome post there are contact options to query why they consistantly go to the wrong address.

 

 

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by: slates59

Re: DPD delivery

tried those , you enter parcel number which takes you to same tracking page stating we missed you ot its out for delivery 

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