DELIVERY

[BBS]

I ordered my mobile phone on 29 September, but I have not received any updates regarding the delivery yet. Could you please let me know the reason for the delay and provide an update on the delivery status? I would also appreciate it if you could let me know when I can expect to receive my phone and what steps I should take to resolve this issue.

[Daniel0210]

@BBS 
If you are new to the forum or this is your first post then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

As customers we have no insight into delivery timescales or stock levels.

After credit checks have been completed the most up to date information on your order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (usually DPD if you’re in the UK) which should have details of your 1 hour delivery time slot.

[For anyone ordering an iPhone 18 model the delays will likely be longer, as similar to previous years Apple struggle to meet demand after they launch a new product].