Credit

[SC78]

I've cancelled my contract and have a credit on my bill that I want refunded 

[Daniel0210]

@SC78 
Refunds after cancelling a subscription should normally take about 6 weeks from the last day of connection, but posts on here suggest it’s taking longer ~ Note: (and what would have been the next payment date also has to have passed).

If you are based in the UK we can potentially help you get it refunded within 3-5 WORKING days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm that:
▪️you are based in the UK and not the ROI,
▪️the credit is still showing on your Sky account,
▪️what would have been the next payment date has passed and,
▪️your payment method is still active.

If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

[SC78]

I can confirm I would like the amount refunded. I can answer yes to those questions and the payment account is still active 

[Daniel0210]

@SC78 
To see if they can help you with this I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you on here.

You need to look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread every now and again.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[arcadeavenger]

Thanks for escalating this @Daniel0210. We’ve sent @SC78 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca.