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Discussion topic: Credit

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Avatar for Shomacd
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This message was authored by: Shomacd

Message posted on ‎12 Oct 2025 08:07 PM

Credit

My bill is in credit as 2 payments have come off but sky keep trying to take payments from my card
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Avatar for 63johnw
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This message was authored by: 63johnw

Message posted on ‎12 Oct 2025 08:12 PM

Re: Credit

Posted by a Superuser, not a Sky employee. Find out more

Hi @Shomacd  are you making manual payments ? If so then don't as sky will continue to take payment from your continuous payment method. Any credit should be used for future payments. 

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This message was authored by: caesarome

Message posted on ‎12 Oct 2025 08:25 PM

Re: Credit

Posted by a Superuser, not a Sky employee. Find out more

@Shomacd 

You can also call Sky to ask for the credit to be refunded but as stated above this could have happened if you are making manual payments when there is no need to.

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