Credit refund on mobile account

[Jakepritchett]

Hi,

I have credit left on my mobile account. How do I get this refunded?

[Daniel0210]

@Jakepritchett 

Have you left Sky mobile for another provider?

Refunds after cancelling should normally take about 6 weeks from the last day of connection, although posts on here suggest it’s taking longer ~ Note: (and what would have been the next payment date also has to have passed).

We can potentially help you get it refunded within 3-5 WORKING days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm that:
▪️the credit is still showing on your Sky account,
▪️what would have been the next payment date has passed and,
▪️your payment method is still active.

If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

[Jakepritchett]

please escalate

Yes credit is still showing

next payment date 8th october

paymemg method is still active

[Daniel0210]

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@Jakepritchett wrote:

please escalate

Yes credit is still showing

next payment date 8th october 

paymemg method is still active

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@Jakepritchett 

In that case post back on this thread on or after 8th October and we can escalate it, 

[Jakepritchett]

The money that is on credit is still a pending payment on my bank, could someone just cancel before it leaves my bank?

[Daniel0210]

@Jakepritchett 
The Community, is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.