Credit Refund

[Abi185]

I've left sky and have a credit on my account which is yet to be paid back to me. Please advise how I can get the refund.

[63johnw]

Hi @Abi185  when did you leave ? If you leave your direct debit in place then Sky should refund it via that. 

[caesarome]

@Abi185 

If your payment details are in a place we can arrange some help for you via here if you want ?

[Abi185]

Yes my payment details are in place.

[caesarome]

@Abi185 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Brill+Gill]

Thanks for escalating this @caesarome. We’ve sent @Abi185 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.