Credit Check To Replace Existing Mobile

[Rams2024]

Super frustrated with process. I have been with Sky for almost 30 years and have the full TV package, broadband plus 2 mobiles. I wish to update my iPhones to latest model which would mean an additional £25 pm. Apparently my credit check failed 😲 and was asked to contact Equifax, which I did and they established that my address isn't on file although the neighbours are. Address now added and case closed. Went back to Sky and again I failed but have been referred to the back office to look into it & in 72 hours I should have a response.

I find this system so frustrating because after numerous calls speaking to agents in India, South Africa and various other locations throughout the globe, apart from UK. They all go through the same process and want to start a new application which would mean another entry on my credit file. No one seems to understand that the address not being registered on Eqiufax is none of my doing - I just haven't applied for credit since moving to new house 5 years ago. I want to speak to somebody who knows exactly what is happening and to help me to order new iPhones!! Agents, I believe have a crib sheet they use and are only to help to a certain level. 30 minutes ago a chap said I need to speak to Equifax as my application failed in July but this is utter nonsense as it's all sorted out and another check was done 3 days ago! It's impossible to speak to a human being who fully understands and knows what to do. All this fobbing off is doing my head in. Has anyone a secret number to get through to an intelligent person at Sky please? Many thanks!

[GD1]

@Rams2024  The CRA may have updated your address however you need to be abware it can take a number of weks for it to filter to the version that Sky & all other provisders use, there is no whay it can be sped up so you need to be patient and reapply in 6 to 8 weeks.

Also for awarenes we are customers here and have no direct numbers for any specific departments.

[baccy30000]

Same here I have been with Sky 25 years. I have passed credit checks. In fact I ordered one last year and then didn't want it and sent it back. However, this year did not pass. Need another phone just paid one off but I need two phones so I rang up 150 make sure everything was legitimate. He's supposed to be calling me tomorrow and said I passed the credit check he's end.. like you clearly he can see. I've been a good player for 25 years and what's worse if you keep repeating the request apparently your credit check gets worse so I rang up instead and I pray tomorrow that I will be getting the new phone, however nothing is a guarantee

[Daniel0210]

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@baccy30000 wrote:
and said I passed the credit check he's end.. 

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@baccy30000 
It’s possible you may have failed one of the required credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile